Privacy Policy
This Privacy Policy describes how Gaborone Digital collects, uses, stores, and protects personal information provided through this website. Gaborone Digital is committed to handling personal data responsibly and in accordance with applicable law, including the Data Protection Act of Botswana (Cap. 65:04) and any regulations made under it.
Gaborone Digital operates from Loapi House, Plot 1272, Old Lobatse Road, Gaborone, Botswana. For the purposes of data protection law, Gaborone Digital is the data controller in respect of personal information collected through this website. Any questions regarding the handling of personal data may be directed to [email protected] or by telephone at +267 395 2226.
Gaborone Digital collects personal information in the following circumstances:
Contact Form Submissions: When a visitor completes the contact form on this website, the following information is collected: full name, email address, telephone number, subject of enquiry, and the content of the message. This information is provided voluntarily by the visitor.
Direct Communications: When a person contacts Gaborone Digital by email or telephone, the personal information contained in or associated with that communication may be retained for the purpose of responding to and managing the enquiry.
Website Usage Data: Where analytics cookies are accepted, anonymised or pseudonymised data about website usage may be collected through third-party tools such as Google Analytics. This data relates to browser type, pages visited, time spent on pages, and general geographic region. It does not identify individual users unless combined with other information.
Gaborone Digital does not collect sensitive personal information as defined under the Data Protection Act of Botswana, and does not collect financial information such as payment card details through this website.
Gaborone Digital processes personal data on one or more of the following legal bases as recognised under the Data Protection Act of Botswana:
Consent: Where a visitor submits the contact form or accepts analytics cookies, processing occurs on the basis of the consent given at that point. Consent may be withdrawn at any time by contacting Gaborone Digital.
Legitimate Interests: Gaborone Digital has a legitimate interest in responding to enquiries, maintaining records of communications, and understanding how the website is used in order to improve it. This interest does not override the rights and freedoms of individuals.
Legal Obligation: Where required by applicable Botswana law, personal data may be processed to comply with a legal obligation.
Personal information collected through this website is used for the following purposes:
To respond to enquiries submitted through the contact form or by direct communication. To maintain a record of communications for the purpose of managing ongoing correspondence. To understand how visitors use the website, where analytics consent has been given, in order to improve content and navigation. To comply with any applicable legal requirement.
Gaborone Digital does not use personal information for automated decision-making or profiling. Personal information is not used for direct marketing purposes without explicit consent.
Gaborone Digital does not sell, rent, or trade personal information with third parties. Personal data may be shared in the following limited circumstances:
Service Providers: Third-party service providers who assist in operating the website or conducting business — such as web hosting providers and analytics platforms — may have access to personal data as necessary to perform their services. These providers are required to handle data securely and only for the purposes specified.
Legal Requirements: Personal data may be disclosed to law enforcement, regulatory authorities, or other parties where required by law or in response to a valid legal process under Botswana law.
Business Transfers: In the event of a merger, acquisition, or transfer of the business, personal data held by Gaborone Digital may be transferred to the relevant successor entity, subject to the same privacy protections.
Gaborone Digital retains personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry correspondence is typically retained for a period of two years from the date of last contact, after which it is securely deleted or anonymised. Analytics data is subject to the retention policies of the relevant analytics platform.
Where a person requests deletion of their personal data and there is no legal obligation to retain it, Gaborone Digital will action that request within a reasonable timeframe.
Gaborone Digital takes reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include secure email handling, restricted access to contact records, and the use of reputable third-party platforms with their own security certifications where applicable. No method of transmission over the internet is entirely secure, and Gaborone Digital cannot guarantee absolute security of data transmitted electronically.
Under the Data Protection Act of Botswana, individuals have the following rights in relation to their personal data:
Right of Access: The right to request confirmation of whether personal data about you is held and, if so, to receive a copy of that data.
Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
Right to Erasure: The right to request deletion of personal data where it is no longer necessary for the purpose for which it was collected, or where consent has been withdrawn.
Right to Object: The right to object to processing of personal data based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, contact Gaborone Digital at [email protected] or by telephone at +267 395 2226. Requests will be addressed within a reasonable timeframe in accordance with applicable law.
This website uses cookies and similar technologies. Full details of the cookies used, their purpose, and how to manage preferences are set out in the Cookie Policy. Cookie consent is managed through the consent banner displayed on first visit to the website.
This website may contain links to external websites. Gaborone Digital is not responsible for the privacy practices or content of those websites. Visitors are encouraged to review the privacy policies of any external sites they visit.
Gaborone Digital may update this Privacy Policy from time to time. The updated date at the top of this page will reflect when changes were last made. Continued use of the website following any update constitutes acceptance of the revised policy. Where changes are material, Gaborone Digital will take reasonable steps to draw them to visitors' attention.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of personal data, contact Gaborone Digital at:
Email: [email protected]
Phone: +267 395 2226
Address: Loapi House, Plot 1272, Old Lobatse Road, Gaborone, Botswana